Terms of Service
These terms explain how Pattaya Condo Care coordinates service requests between customers and independent local service providers.
1. What Pattaya Condo Care does
Pattaya Condo Care provides a property-service coordination platform. Customers can submit requests for services such as cleaning, air-conditioning service, handyman work, property checks, key handovers and related property assistance in the Pattaya area.
Unless expressly stated otherwise, the actual work is performed by independent third-party service providers. Pattaya Condo Care is not the employer of those providers and does not itself perform regulated trade work unless that is specifically stated for a particular service.
2. Requests, matching and confirmation
- Submitting a request does not guarantee that a provider is available.
- We may review the request and contact one or more suitable providers.
- The job scope, timing, access arrangements and price should be confirmed before work starts.
- A provider may accept or decline a request.
- We may decline requests that are unsafe, unlawful, outside our service area or outside the services we coordinate.
3. Prices and payments
Unless a fixed price is clearly displayed and confirmed, prices are quotations or estimates only. The final price and payment method must be agreed before work begins. Pattaya Condo Care will disclose any platform, coordination or booking fee before the customer becomes liable to pay it.
4. Independent providers
Providers are independent businesses or individuals. Approval to participate on the platform does not by itself mean that Pattaya Condo Care guarantees a provider's workmanship, licensing, insurance, financial standing or suitability for every job.
Where a licence, permit, insurance policy or specialist qualification is relevant to a job, the customer should confirm that requirement before allowing work to begin.
5. Access, keys and security information
Do not put door codes, safe combinations, alarm codes, hidden-key locations or similarly sensitive security information into the public service-request form. Secure access details should be arranged only after a job is confirmed and only with the people who need that information.
Customers are responsible for having authority to grant access to the property and for complying with building or juristic-office rules.
6. Property checks and photo reports
A Condo Check is a practical visual visit based on the agreed checklist. It is not a building inspection, engineering report, pest inspection, electrical certification, plumbing certification, valuation, legal inspection or guarantee that every defect will be found.
Photos and notes describe what was reasonably visible or tested during the agreed visit.
7. Cancellations, delays and access problems
Customers should tell us as soon as possible if a booking needs to change. Providers may charge a reasonable cancellation, travel or call-out fee where that fee was disclosed in advance. Delays can occur because of traffic, building access, provider availability, weather or other circumstances outside our control.
8. Emergencies
Pattaya Condo Care is not an emergency service. For fire, immediate danger, serious flooding, electrical hazards, medical emergencies, crime or other urgent risks, contact the appropriate building management, utility, emergency service or authority.
9. Customer responsibilities
- Provide accurate contact, property and job information.
- Have authority to request work at the property.
- Tell us about known hazards, restrictions or building rules relevant to the job.
- Review and agree the provider's scope and price before work starts.
- Treat providers and staff respectfully and lawfully.
10. Problems and complaints
If something goes wrong, contact Pattaya Condo Care promptly through the contact channel published on the website. We may help the customer and provider communicate and understand what was agreed, but we do not promise that every dispute can be resolved by the platform.
11. Liability
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, Pattaya Condo Care is not responsible for indirect or consequential loss caused by an independent provider, customer, building management, utility, third party or event outside our reasonable control.
12. Changes to the service or these terms
We may update the platform, service areas, provider rules and these terms as the service develops or where legal or regulatory requirements change. The current version will be published on this website.
13. Contact
For service questions or complaints, use the contact channel published on Pattaya Condo Care. Before public launch, a dedicated support contact should be published here and kept current.